FAQ

How long will it take to get my order? 
First, thank you for your purchase. We know you are excited to receive your products. Orders ship with 3-10 business days of order, the transit time varies based on your location. (While shipping turn around may sometimes occur in 1-2 business days please note this does not always happen.)

Shipping times may be extended during busy seasons and our homepage is updated accordingly. We ship primarily via USPS. You will received a shipping confirmation with tracking number and shipment date as soon as your label is created. Your package is usually trackable within 24-48 hours if it has been scanned by USPS/UPS. Tracking information for international orders may not be available once it leaves the U.S.

Shipping
Shipping Rates - rates are determined by our primary shipping carriers USPS/UPS. If an issue occurs with generating an accurate rate, we will contact you to rectify.

Free Shipping - on occasion Sénica offers free shipping on certain order amounts or with a code. Free shipping is for standard USPS First Class Mail and on occasion USPS Priority Mail, at our discretion. Should you require expedited shipping, please contact us to arrange accordingly.

Gift card codes and discount codes.
If you are using more than one gift card, please enter each code individually. You'll have to press the enter button or arrow to apply the code and repeat for each code. There is no limit on the number of gift cards that can be applied to your order. You can enter additional payment information, once you've maxed out your gift card balance, if there is a balance due on your order.
 
We offer discount codes on occasion and usage is limited to one per transaction and in most cases a code may only be used once per person unless otherwise stated. 

How long do Sénica products last?
Product Shelf Life
We recommend purchasing a quantity of product you can use within a reasonable amount of time, 6-12 months from purchase date is generally recommended for products, 6 months for water based products.

Sénica uses naturally derived, organic, and food-grade ingredients at the foundation of every product. While products may be useable beyond that time frame, keep in mind that oils, butters, etc., naturally degrade over time which can affect the product quality and performance – even in water-free products.

Always store products in a cool dry area, preferably away from sunlight and moisture.

Does Sénica offer mail order options?
Mail order options have been discontinued. For alternate invoicing and payment options please contact us at info (at) senicanaturals.com. Shopify Payments & PayPal are Sénica’s preferred invoicing and payment processors.

My Shea Moisturizer/ Blemish Balm melted and now it looks/feels gritty.  Is it still good?
Yes, it is still good. Shea butter, cocoa butter and other natural butters can change texture when exposed to high temperatures due to the fat content. When the product melts and re-solidifies, it can assume a different texture. This is more likely during the hot summer months or in tropical climates.  The product is still good and the heat from your body melts the “gritty” pellets allowing smooth application.  You can easily recreate a smooth texture. Here’s how:

1. Melt the moisturizer in a hot water bath or microwave. (Hot water bath or double broiler is our preferred option as the latter can affect the benefits of the ingredients.)

2. Once melted, quick cool using an ice bath or placing in the refrigerator/freezer for a few minutes until the mixture is cloudy or starts to thicken.

3. Gently stir or whip using a popsicle stick or utensil. Let cool completely.

I forgot my account password, can you send me a new one?
To reset your password, please visit the account login page, https://shop.senicanaturals.com/account/login, select "Forgot your password?", and follow the prompts. Please check your inbox including your spam and junk mail folders for the email.

I am interested in your products can you send me samples? We are currently unable to provide product samples. If you are interested in trying any of our products, we recommend selecting the smallest size available in the product of your choice. Our trial + travel sizes are a great starting point, . At Sénica we make an effort to make each order extra special. Generally, each order receives a complimentary sample(s) of our most popular products.

If you are a retailer interested in carrying the Sénica product line, please contact us via http://www.senicanaturals.com/wholesale-program or info @ senicanaturals.com for more information.

I live in/will be visiting New Orleans/St.Croix, can I pick up my order from you?
New Orleans, LA  Pick up options are not available. However, a delivery option may be available on a case by case basis for the greater New Orleans region. A courier fee applies for all deliveries. Pick up options are not available for New Orleans.

St. Croix, U.S. Virgin Islands a pick up and delivery option are available for locals (or visitors) in St. Croix, U.S. Virgin Islands. While this option allows you to save on shipping, there are a few guidelines. Pick up options are available on weekdays only and during business hours which end at 5pm. If you are unable to meet these requirements, please select the shipping option that works best for you.

How do I schedule a product making class for my book club, bridal shower, girl scout troop etc.?
Please e-mail info (at) senicanaturals.com with your event details.

Can you provide samples or another form of sponsorship for a meetup/eventWe are currently unable to provide event sponsorship opportunities.

Still have questions? Email us at info (at) senicanaturals.com and we will get back to you!

Happy Shopping! https://shop.senicanaturals.com